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Owned and operated by Alpha Cave USA, we are happy to answer questions about game tables or your order.
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Frequently Asked Questions
How long does shipping take?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Larger game tables such as pool tables or air hockey tables may require freight delivery, so timing can vary slightly.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment in real time. If you have not received tracking information within 3 business days, feel free to email us at support@Alphacaveusa.com.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your game table or accessory, contact our team and we will walk you through the return process. For full details, please review our Return Policy page.
Can I exchange a table for a different model?
Yes, exchanges are available within our 30-Day Returns window. Reach out to our team with your order number and the model you are interested in, and we will coordinate the swap for you.
What size pool table fits my space?
We recommend leaving at least 5 feet of clearance around the table for comfortable cueing. For a standard 7-foot table, you would want a room roughly 17 by 13 feet. Our team can help you measure and choose the right fit for your cave.
Do your game tables require assembly?
Most of our pool tables, foosball tables, and air hockey tables arrive with some assembly required. Each product listing includes specific setup details, and our support team is available to answer questions during the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free shipping on most orders within the Continental U.S. (excludes AK/HI) with no order minimum.
30-Day Returns
Not the right fit for your space? Return eligible items within 30 days, backed by our return policy.
